Privacy Policy - Garden Clearance Tooting

Effective Date: April 27, 2024

Welcome to Garden Clearance Tooting. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services.

1. Introduction

At Garden Clearance Tooting, we value your trust and strive to maintain the highest standards of privacy protection. This policy explains the types of information we collect, the purposes for which we use it, and the measures we take to protect your data.

2. Information We Collect

2.1 Personal Information

When you engage our services, we may collect the following personal information:

Name
Contact Details (phone number, email address)
Physical Address for service provision
Payment Information (if applicable)

2.2 Non-Personal Information

We may also collect non-personal information that does not directly identify you, such as:

Browser Type and Operating System
IP Address
Browsing Behavior on our website

3. How We Use Your Information

We use the information we collect in various ways, including to:

Provide and maintain our services
Improve customer service by responding to your requests and support needs more efficiently
Personalize your experience on our website
Process transactions and manage your orders
Send periodic emails regarding updates, promotions, or other relevant information

4. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

Secure Servers: We use SSL (Secure Socket Layer) technology to encrypt your data during transmission.
Access Controls: Access to personal information is restricted to authorized personnel only.
Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Data Minimization: We collect only the information necessary to provide our services.

Despite our efforts, please be aware that no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Trusted Third Parties: We may share your information with trusted third-party service providers who assist us in operating our business and servicing you, provided that these parties agree to keep your information confidential.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction.

6. Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain conditions.
Restriction of Processing: You can request that we restrict the processing of your personal information.
Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
Objection: You can object to the processing of your personal information under certain circumstances.

To exercise these rights, please contact us using the information provided in the Changes to Our Privacy Policy section below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us analyze website traffic and improve our services.

Essential Cookies: These are necessary for the website to function properly and cannot be turned off.
Performance Cookies: These help us understand how visitors interact with our website by collecting information anonymously.
Functionality Cookies: These remember your preferences and settings to provide a more personalized experience.
Advertising Cookies: These are used to deliver targeted advertisements based on your interests.

You can control the use of cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we do not accept any responsibility or liability for their content or activities. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information from our records.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your own.

11. Retention of Data

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

12. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to this policy will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Your Acceptance of These Terms

By using our services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our services. Your continued use of the services following the posting of changes to this policy will be deemed your acceptance of those changes.

14.1 Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us in writing, and we will respond promptly to your request.

15. Additional Protections Under GDPR

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

Lawful Basis for Processing: We only collect and process your personal information when we have a lawful basis to do so, such as consent, contractual necessity, or legitimate interests.
Data Protection Officer: We have appointed a Data Protection Officer (DPO) to oversee compliance with data protection laws and to address any concerns you may have.
Data Breach Notification: In the event of a data breach, we will notify you and the relevant authorities as required by law within 72 hours of becoming aware of the breach.

16. Transparency and Fairness

We are committed to maintaining transparency in how we collect and use your information. We ensure that our data processing activities are fair and comply with applicable data protection laws.

17. Data Accuracy

We strive to keep the personal information we hold accurate and up to date. If you believe that any information we hold about you is inaccurate or incomplete, please contact us so that we can make the necessary corrections.

18. Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling in a manner that significantly affects you or your rights. If we implement such processes in the future, we will update this Privacy Policy to reflect those changes and ensure compliance with applicable laws.

19. Data Processing Agreements

When we engage third-party service providers to process your data, we enter into data processing agreements that require them to handle your information in accordance with this Privacy Policy and applicable data protection laws.

20. Consent Withdrawal

You have the right to withdraw your consent to our processing of your personal information at any time, without affecting the lawfulness of processing based on consent before its withdrawal. To withdraw your consent, please contact us using the details provided in the Changes to Our Privacy Policy section.